Delivery Info / Terms

Shipping

Time:

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please allow 1-2 weeks for turnaround time before shipping for all mask chains and stickers, as some may be made to order.

For shirts / other print on demand products, they are processed almost immediately. From US print providers, shipping inside the US is usually within a week, and shipping outside US may be up to 2 months or so.

Cost:

For multiple items, the total cost of shipping may be higher due to how print-on-demand works, since each item is printed and shipped separately.

Also, shipping can be higher for non-US countries because certain print providers ship from the US.

Cancellation

If you’ve changed your mind about your order, please contact us ASAP at [email protected] so we can cancel and refund your order prior to shipment. If your order has already been processed and shipped it can no longer be cancelled.

Once a cancellation has been processed, you will receive a refund which may be within 2 weeks.

Refunds & Returns

We DO NOT accept refunds/returns on orders that were sent with all the exact items as ordered or have no damage. We ask that you be sure of your purchase before placing an order. We are unable to do size, color, or item exchanges. Please be sure you order the correct size and item(s).

We will gladly accept returns and refunds under certain conditions:

+ The item(s) you have received are damaged/missing. Please email us immediately at [email protected] with photos if applicable and your order number, within 25 days. If 25 days have passed since the purchase, most likely we can’t offer you a full refund or exchange.

+ If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

+ To be eligible for a return, your item must be unused, and in the same condition that you received it. It must also be in the original packaging. You’ll also need the receipt or proof of purchase.

If your request is viable, we will contact the production company and do everything possible to correct the situation and provide the most suitable solution to you.

Please note that a replacement is not offered in these cases:

Lost orders with an incorrect delivery address
Another size/color
Slight color variations from pictures/mockups due to printing color modes

Lost Packages

Please check the status of your parcel via the tracking number.

In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure. If the address is correct, you can contact your local post office for more information.

If all else fails, please contact us to try to look into your order as best we can. Unfortunately, we have no control over delivery once a parcel has been handed over to post. We are not responsible for any stolen packages.